Run your rental from one page, not from memory.
Host HQ is a complete operations system for hosts with 1 to 5 listings: every guest message pre-written, a photo-proof checklist your cleaner uses on their phone, and step-by-step plans for the problems that hit at 9 pm.
- Delivered within 7 days
- Full refund until 14 days after delivery
- Secure checkout
- No app or account needed
50 seconds inside Host HQ
The real demo, step by step: an early check-in reply copied in one tap, your property details updating every message, the lockout playbook, and the cleaner's photo-proof checklist.
Recorded with a sample property. Names and details are examples.
The hosting is fine. Running it out of your head and your texts is the problem.
Without photos from the turnover, it's your word against theirs, and the refund usually comes out of your payout.
Wi-Fi, parking, check-in time, early arrival. Typed from scratch, on your lunch break, within the hour Airbnb expects near check-in.
You live hours away. The backup plan you meant to write down is still in your head.
One private page that feels like an app. No login, no software to learn.
Every guest message, already written
From the first inquiry to the review request, including the hard ones: refund demands, damage, noise complaints, early check-in you can't allow. Enter your property details once and every script fills itself in. Tap Copy, paste into Airbnb, VRBO or a text.
- A "when to send" target on every message
- Only guest-specific blanks left to fill
- Notes on what not to say, and when to keep things on-platform
Pine text fills in from your property details. Brackets are filled per guest.
A photo-proof turnover your cleaner actually uses
Send your cleaner one link. They tick each task room by room on their phone and take the marked photos from set angles. When they finish, they copy a turnover report and text it to you with the photos. No app, no account for them.
When a guest says the bathroom wasn't clean, you have timestamped photos of the bathroom.
- Cleaner opens the linkWorks on any phone browser.
- Ticks tasks room by roomArrival, kitchen, bathroom, bedrooms, living area, restock, final check.
- Takes the 8 marked photosBeds from the doorway, shower and toilet, inside the fridge, the locked door.
- Sends you the reportTasks done, anything missed, damage and low supplies, in one text.
A plan for every mid-stay problem
Lockout, Wi-Fi down, no hot water, no heat or AC, pests, a neighbor complaint, an unauthorized party. Each playbook gives you the steps in order, a time target for each one, and the message to send.
- Reply immediately 1 minSilence is what turns a lockout into a bad review.
- Confirm the door and the code 3 minMost lockouts are a wrong door or an old code.
- Check the lock battery 5 minNo light on the keypad? Point them to your backup key.
- Send your backup person 15 minTheir number is already in your Turnover Command Center.
Every message and playbook in Host HQ
Tap a stage to see what's inside. Items marked "In demo" are in the free demo today.
Booking6 messages
- Answer a new inquiry
- Inquiry asking for a discount
- More guests than the listing allows
- Inquiry about pets or parties
- Booking confirmed
- Declining a booking request politely
Before arrival6 messages
- 3 days before arrival
- Local guide and recommendations
- Guest asks to bring a pet
- Guest asks for a crib or extras
- Arrival time check
- Weather or local event heads-up
Check-in6 messages
- Check-in day instructions
- Early check-in: not possible
- Early check-in: maybe
- Guest can't find the property
- Late arrival after dark
- Door code isn't working
During the stay8 messages
- First-evening check-in
- Mid-stay check-in for longer stays
- Guest asks for extra cleaning
- Guest reports something broken
- Maintenance visit notice
- Guest asks to extend the stay
- Extra unregistered guests
- Smoking or house-rule reminder
Checkout4 messages
- Late checkout request
- Checkout reminder
- Checkout steps for longer stays
- Guest left something behind
After the stay6 messages
- Thank you and review request
- Reply to a 5-star review
- Public reply to a critical review
- Damage found after checkout
- Returning guest welcome
- Shipping a lost item
Tough moments6 messages
- Guest says the place isn't clean
- Guest asks for a refund
- Neighbor noise complaint
- Guest threatens a bad review
- Cancellation request inside the policy window
- Guest won't leave at checkout
Issue playbooks12 playbooks
- Guest is locked out
- Wi-Fi isn't working
- No hot water
- No heat or AC
- Power outage
- Leak or clogged toilet
- Pests spotted
- Appliance broken
- Cleaner no-show before check-in
- Neighbor complaint
- Unauthorized party
- Guest won't leave
The full Host HQ system
Platform-agnostic. Works for Airbnb, VRBO and direct bookings, alongside the pricing and messaging tools you already use.
Templates make your listing look good. Host HQ runs the operation behind it.
- A welcome book design
- No guest messages or playbooks
- No system for your cleaner
- Sends scheduled messages
- You still write the hard replies
- No turnover standards or proof
- 40+ messages, including the hard ones
- Photo-proof cleaner system
- 12 playbooks, trackers and a welcome book
Host HQ works alongside host software. Use both: let the software send the routine messages, and use Host HQ for everything else.
Nothing new to log into. Nothing to pay for every month.
On your phone between meetings, or on your laptop at night. Add it to your home screen and it opens like an app.
You send one link. It opens on their phone, and their browser can translate it into their language.
Property details are saved in your own browser only. We never see guest names, door codes or messages.
Built for one kind of host
A good fit if you
- Manage 1 to 5 listings yourself
- Work with one or more independent cleaners
- Don't live next door to your rental
- Care about reviews and want fewer surprises
Not the right fit if you
- Run a property management company with staff
- Haven't listed a property yet
- Want software that sends messages automatically
Get Host HQ
One-time payment. No subscription. Use it for all of your own listings.
Pre-order Host HQ-
Today
You orderYou get an order confirmation email right away.
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≤ 7 days
Host HQ is deliveredAn email with your private portal link and all downloads. Order today and it arrives by 7 days from today at the latest.
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Same day
30-minute setupAdd your property details and send the cleaner link.
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+14 days
Refund window closesUntil then, a full refund is one email away.
Why a pre-order? Host HQ is in its final build. Pre-orders pay the full price and get it the moment it's done, plus every update to this edition.
Questions before ordering? Email support@staysmithco.com. A real person replies within 24 hours.
Try the whole system. Keep it only if it helps.
Use Host HQ with your real listings and your real cleaner. If it isn't for you, email us any time until 14 days after delivery and we'll refund the full $97. No reason needed, no forms. Read the refund policy
Before you order
Is this an app I have to install?
No. Host HQ is a private web page that works in any browser, on your phone or computer. There's no login and no app store. Bookmark it or add it to your home screen.
Does it work for VRBO and direct bookings?
Yes. The scripts, playbooks and checklist aren't tied to one platform. You copy a message and paste it wherever you talk to the guest.
Does it send messages automatically?
No. Host HQ gives you the message ready to send. The setup guide shows how to load the routine ones into Airbnb's scheduled messages so they go out on their own.
Does my cleaner need an account?
No. You send them the checklist link and it opens in their phone's browser.
Do you store my guests' information?
No. Your property details are saved only in your own browser. We never see guest names, codes or messages.
I have several listings. Can I use it for all of them?
Yes. One purchase covers all the listings you manage yourself. It's licensed for you and your own team, not for resale.
When exactly will I get it?
Within 7 days of your order, by email. If anything delays it, you'll hear from us before the 7 days are up, and you can take a full refund instead.
Is this legal or tax advice?
No. Host HQ covers operations and guest communication. The numbers dashboard is for tracking only. For local rules, contracts or taxes, talk to a local professional.
Not ready to pre-order? Take the turnover checklist.
The printable Photo-Proof Turnover Checklist: every room, every task and the 8 photo angles that settle "it wasn't clean" disputes. Print it, laminate it, leave it with your cleaner.
Stop running your rental from memory.
Pre-order Host HQ · $97Delivered within 7 days · Full refund until 14 days after delivery